Nurses wanted a faster, more efficient way to hand off patients at the beginning and end of shifts. Often nurses read handwritten notes about the patients with the next nurse re-writing these same notes for their shift. There was an opportunity to digitize the hand-off process, creating a quicker and more effective process. This project was part of a 6-month grant project with a 5-week pilot test in the hospital with nurses.
UX Designer and Product Manager executed Interaction Design, Visual Design, Prototyping, and User Testing.
Over 20 nurses were interviewed to discuss the patient hand-off process. As a result, insights were gained into the current process about what was and wasn't working for nurses and nurse managers. These insights created empathy for the nurses and defined the goal of "Creating an effective hand-off process," allowing for better ideation, prototyping, and testing.
Wireframes were conceptualized to test user flows and whether the solution created a more efficient handoff time for nursing. After wireframe development, the content and data for the screens were added along with the visual design. Click on the prototype above to view user flow.
Patient List Screen
Nurses could select which patients to hand off to a new Nurse at the end of each shift. Once a patient is selected notes could be reviewed, and with a click of a button the patient's notes could be transferred to the new nurse. Cutting down on time reading and taking new notes, allowing Nurses to get back to patients faster.
Patient Detail Screen
Based on user interviews the notes were broken down into specific categories. With these categories, notes about patients became unifrom across nurses and were easily editable, allowing for more consistent care.
Note Details Page
Detailed handwritten notes are now turned into a single/click or swipe. All notes now became documented in the same way cutting down on errors from messy handwriting.
