Challenge
Create AVA, an academic virtual assistant (a chatbot) to help first-time college students better understand course materials and pass their assessments.
Create AVA, an academic virtual assistant (a chatbot) to help first-time college students better understand course materials and pass their assessments.
Outcomes
• Built and launched a bot in 4 months
• Over 1,000 unique users within the first month of launch
• An average of 68 messages per user for each conversation
• Built and launched a bot in 4 months
• Over 1,000 unique users within the first month of launch
• An average of 68 messages per user for each conversation
Role
As the Lead UX Designer, reviewed research from the UX research team with 154 participants, created both the conversational and interface design for the chatbot, aligning usability with a natural conversational experience.
As the Lead UX Designer, reviewed research from the UX research team with 154 participants, created both the conversational and interface design for the chatbot, aligning usability with a natural conversational experience.
UX Research
Oversaw the UX research for the chatbot project, surveying 154 students. Two groups were identified to design for within the AVA project, AI Skeptics (rarely use AI) and AI enthusiasts (regularly use AI)
Oversaw the UX research for the chatbot project, surveying 154 students. Two groups were identified to design for within the AVA project, AI Skeptics (rarely use AI) and AI enthusiasts (regularly use AI)
AVA Interface
Researched, designed, and wrote 12 unique personas for the WGU UX and product team. Formed a template to showcase the persona with quotes to the right, highlighting the main goal and personality of the persona, details in the middle, and key takeaways on goals and hurdles on the right.
Researched, designed, and wrote 12 unique personas for the WGU UX and product team. Formed a template to showcase the persona with quotes to the right, highlighting the main goal and personality of the persona, details in the middle, and key takeaways on goals and hurdles on the right.
Future Features
After the launch of AVA, future features were wireframed in lo-fi, based on the student research, analytic data, and where future technologies might lead. These features include course planning, writing support with document upload, renaming chat with file organizations, quiz mode, and whiteboard. These wireframes helped give the product and development team a roadmap for the future of AVA. (Walk through the prototype above or click on thumbnails below)
After the launch of AVA, future features were wireframed in lo-fi, based on the student research, analytic data, and where future technologies might lead. These features include course planning, writing support with document upload, renaming chat with file organizations, quiz mode, and whiteboard. These wireframes helped give the product and development team a roadmap for the future of AVA. (Walk through the prototype above or click on thumbnails below)
